THIS TERMS OF USE & CONDITIONS EXPLAINS THE RULES & REGULATIONS OF ACCEPTING THE USE OF MIDEAST SATELLITES (WWW.ARABICSAT.NET) PRODUCTS AND SERVICES. 

SERVICE SATISFACTION

​IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE CONTACT US BY PHONE. ALL REFUNDS ARE PROCESSED OVER THE PHONE ONLY. REFUNDS ARE ONLY ACCEPTED WITHIN A 30 DAY’S PERIOD FROM THE DATE OF YOUR PURCHASE RECEIPT. YOU MAY REQUEST A RETURN OR EXCHANGE OR REFUND WITHIN 30 DAYS OF THE PURCHASE RECEIPT OF THE PRODUCT.

 

DAMAGED/ ALTERED PRODUCTS​IF PRODUCT IS DAMAGED OR OTHER CUSTOMIZED OR ALTERED OR WITH MAY NOT BE RETURNED FOR REFUND OR EXCHANGE AND/OR PARTIAL REFUND UNDER ANY CIRCUMSTANCES UNLESS STATED OTHERWISE DURING TIME OF PURCHASE.

 

DEDUCTIONS UPON A RETURN/ REFUND

A PACKAGE MISSING ANY ACCESSORIES UPON RETURN WILL RESULT IN A DEDUCT FROM TOTAL INTITAL PURCHASE AMOUNT. DEPENDING ON THE MISSING ACCESSORY FROM THE ORIGINAL PACKAGE A PARTIAL REFUND WILL BE REFUNDED.ALL REFUNDS HAVE THE FOLLOWING DEDUCTED FROM TOTAL INITIAL PURCHASE AMOUNT- SHIPPING CHARGES $25- $40 RE-STOCKING FEE- SUBSCRIPTION IS NON-REFUNDABLEONCE YOU HAVE ACTIVATED A SUBSCRIPTION YOU WILL BE CHARGED FOR A MINIMUM OF ONE MONTH OF SERVICE. ONCE YOU HAVE ACTIVATED A 6 MONTHS PLAN OR 1 YEAR PLAN YOU WILL BE CHARGED FOR THAT PERIOD OF SERVICE. THERE IS NO REFUND ON SUBSCRIPTION SERVICE ONCE ACTIVATED. ACTIVE SUBSCRIPTION IS TRANSFERABLE TO ANOTHER ACCOUNT OR DEVICE.A REFUND ON A SUBSCRIPTION IS VALID ONLY IF YOU HAVE PRE-PAID FOR YOUR SUBSCRIPTION AND HAVE NOT YET ACTIVATED SUBSCRIPTION.

 

PROCESSING orders

ALL ORDERS ARE SHIPPED WITHIN 24-48 HOURS OF PLACING YOUR ORDER. ALL ORDERS ARE PROCESSED FROM OUR OUR WAREHOUSE IN CANADA.​QUALITY AND CLIENT SATISFACTION IS OUR MAIN GOAL, IF FOR ANY REASON YOU ARE NOT SATISFIED WITH OUR SERVICE LET US KNOW AND WILL MAKE IT RIGHT. OUR AGENTS WILL WORK WITH YOU TO RESOLVE ANY ISSUE, LET US KNOW HOW WE CAN MAKE IT RIGHT.

sHIPPING TERMS

WE SELECT CANADA POST SHIPPING METHOD WHICH WILL PROVIDE BOTH VALUE AND SPEEDY DELIVERY. STANDARD SHIPPING METHODS ARE REGULAR CANADA POST PARCEL SERVICE. EXPEDITED AND EXPRESS SHIPPING FOR A FASTER DELIVERY DURATION IS AVAILABLE AT EXTRA COST. CUSTOMERS OUTSIDE CANADA ARE RESPONSIBLE FOR ANY IMPORT TAXES, DUTIES, TARIFFS OR SIMILAR CHARGES WHICH MAY BE IMPOSED OVER AND ABOVE ORDINARY SHIPPING CHARGES. WE DO NOT SHIP INTERNATIONALLY.

 

BUSINESS DAYS ARE MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS & STATUTORY HOLIDAYS DETERMINED BY CANADA POST AND OTHER FREIGHT CARRIERS.

WE SHIP TO CANADA & SELECTED LOCATIONS IN UNITED STATES ONLY. WE DO NOT SHIP TO OTHER LOCATIONS. DELIVERIES TO CANADA TAKE ON AVERAGE 1-2 DAYS FOR EXPRESS SHIPPING & 2-3 DAYS FOR EXPEDITED PARCEL SHIPPING & 2-4 DAYS FOR REGULAR PARCEL SHIPPING TO ARRIVE. THIS DURATION IS ESTIMATED IS NOT A GUARANTEED TIME FRAME. DELIVERIES TO THE UNITED STATES MAY TAKE LONGER.  A TRACKING NUMBER WILL BE PROVIDED.SHIPPING